Shipping & Returns
Shipping and return Canada
We hope you enjoy your shopping at Quintsoul. In order to give you the best possible experience, we have made it very easy for you to stay informed and updated about your order.
Quintsoul customers pay a flat rate of $6.99 USD for all shipments within Canada, and $11.69 USD within the United States. Shipping is free for orders over $60.00.
Once we receive your order and payment, it can take up to 3 business days to process it. Your items usually arrive to your door within 5 business days once shipped.
We will email you to confirm that we received you order. We will also notify you as soon as your order is out for delivery. You will be able to track your shipment all the way to your door by clicking on the link contained in the email.
We want you to relax and enjoy your Quintsoul wear. If you are not happy with the items you purchased, you can always return them in accordance with the policy below:
You have 10 days following the reception of your order to return the items and after this 10 days period the sale is final.
The merchandise must be unworn, unwashed, in its original condition and packaging (polybag), and with the price tags still attached. Returns will be accepted on swimsuits only if the hygienic protection has not been removed (we also recommend you trying the swimsuits with underwear).
An order cannot be cancelled once we have sent you the shipping confirmation by email.
If you wish to return items, you can write us an email at firstname.lastname@example.org and mail us back the items at the following addresses :
Montreal QC H2P 2R7 Canada
We recommend to use a shipment with tracking number as we're not responsible for any lost return package.
We work diligently to get returns processed as quickly as possible. Typically, once an item is received in our office it will be processed within 5 business days.
Refunds on returned merchandise that complies with the return policy listed above will be made by the same method of payment used for the original purchase. Shipping fees are non-refundable unless we are at fault (if we shipped you the incorrect merchandise or size for exemple)
If you wish to exchange items for a different size or color, you must return the items in accordance with the return policy and place a new order.
For returns, you can call our customer service during opening hours at +1.514.858.6876. Opening hours are Monday to Friday from 9:00 to 12:00 and from 13:00 to 16:00 ; Montreal time.
In case you return items that does not comply with this policy, you will not be refunded and our customer service will contact you by email. If we do not receive a response within 5 business days, we will reship you the items at no cost. Please note: we are not responsible for returned items lost or damaged in transit back to us.
For any other inquiry, please contact our customer service
Montreal QC H2P 2R7 Canada
Telephone 1 (514) 858 6875