Shipping & Returns

Shipping and return Canada

Fill up our return form at the bottom of this page

We hope you enjoy your shopping at Quintsoul. In order to give you the best possible experience, we have made it very easy for you to stay informed and updated about your order.

Quintsoul customers pay a flat rate of $7.00 for all shipments within Canada.

Once we receive your order and payment, it can take up to 3 business days to process it. Your items usually arrive to your door within 5 business days once shipped.

We will email you to confirm that we received you order. We will also notify you as soon as your order is out for delivery. You will be able to track your shipment all the way to your door by clicking on the link contained in the email.

We want you to relax and enjoy your Quintsoul wear. If you are not happy with the items you purchased, you can always return them in accordance with the policy below:

You have 10 days following the reception of your order to return the items and after this 10 day period the sale is final.

The merchandise must be unworn, unwashed, in its original condition and packaging (polybag), and with the price tags still attached. Returns will be accepted on swimsuits only if the hygienic protection has not been removed (we also recommend you trying the swimsuits with underwear).

Gift cards cannot be returned or refunded even if they’re lost or stolen.

Sale and final sale items cannot be returned.

An order cannot be cancelled once we have sent you the shipping confirmation by email.

A fixed fee of $5.00 applies to each return request.

We work diligently to get returns processed as quickly as possible. Typically, once an item is received in our office it will be processed within 5 business days.

Refunds on returned merchandise that complies with the return policy listed above will be made by the same method of payment used for the original purchase. Shipping fees are non-refundable unless we are at fault (if we shipped you the incorrect merchandise or size for exemple)

If you wish to exchange items for a different size or color, you must return the items in accordance with the return policy and place a new order.

For returns, you can call our customer service during opening hours at +1.888.540.7669. Opening hours are Monday to Friday from 9:00 to 12:00 and from 13:00 to 17:00. We will gladly process your return and email you a return label. If you wish to process your return online, you can do so by filling out the return form at the bottom of this page. Our customer service representative will contact you and email you a return label.

Once you receive the return label, stick it on the package you wish to return, make sure the barcode is fully visible and drop it off at a Canada Post office or in any public mailbox of Canada Post.

In case you return items that does not comply with this policy, you will not be refunded and our customer service will contact you by email. If we do not receive a response within 5 business days, we will reship you the items at no cost. Please note: we are not responsible for returned items lost or damaged in transit back to us.

For any other inquiry, please contact our customer service

W.L. Activewear
8484 Esplanade
Montreal QC H2P 2R7 Canada

GENERAL ENQUIRIES
info@quintsoul.com
Telephone 1 (888) 540 7669
SALES ENQUIRIES
yousra@quintsoul.com
Telephone 1 (514) 858 6875